Tickets management allows you to centralize all the exchanges with your customers. Your customers can use the different channels to contact you : email, phone, chat, internet. You can manage all the demands and exchanges related, from your Freshdesk solution
Self service portal
Your customers can support themselves using a knowledge base that allows them to search a topic and find the answers linked. From this portal, customers can also create a new case or follow-up their tickets
Set deadlines for ticket response and resolution based on different business hours or categories
Automate every step of your team’s workflows with Freshdesk’s powerful automations
Reporting and analytics
Make data-driven decisions to wow your customers. Use Freshdesk’s Analytics to capture and analyze your customer support data effortlessly
Try us. You will love the Freshdesk experience.
Start your 21-day free trial. No credit card required. No strings attached.