About Freshdesk

Delight your customers and win them for life

Help desk solution that will streamline your conversations in one place, automate your repetitive work, and will let you collaborate with other teams to resolve issues faster

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Ticketing

Tickets management allows you to centralize all the exchanges with your customers. Your customers can use the different channels to contact you : email, phone, chat, internet. You can manage all the demands and exchanges related, from your Freshdesk solution 

Self service portal

Your customers can support themselves using a knowledge base that allows them to search a topic and find the answers linked. From this portal, customers can also create a new case or follow-up their tickets

SLA Management

Set deadlines for ticket response and resolution based on different business hours or categories

Automations

Automate every step of your team’s workflows with Freshdesk’s powerful automations

Reporting and analytics

Make data-driven decisions to wow your customers. Use Freshdesk’s Analytics to capture and analyze your customer support data effortlessly

Try us. You will love the Freshdesk experience.

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