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Customer Services Specialist
We are looking for an excellent student to join our 24/7 support team.You will provide technical support, service and training to our customers.
Most importantly, as businesses cannot afford to be without the whole system, your technical support is vital to the ongoing operational efficiency of the company
Ability to learn and articulate technical information and convey to non-technical people .
Excellent attention to detail and multi-tasking ability.
Passion for assisting others and problem-solving.
Capable to work independently and multitasking.
Computer science student or graduate.
Have great problem solving abilities.
Verbal communication skills.
Excellent active listening skills.
Mother tongue English.
Our company is expending and looking for several solution experts to join us.
We are looking to build a strong customer team of domain experts that can help scale a premier channel management solution.
Our CRM Specialists are an active advisor to both our customers and our product team: they are data curious, enjoy analytical problem solving, are learning-oriented and enjoy coaching and collaborating with other team members to solve a variety of business problems.
· Collaborate internally and with customers from across several functional areas to understand key functional needs and translate these needs into creation of new product features and enhancements to existing product features
· Execution of new functionality such as layouts, custom objects and fields, reports and dashboards
· Schedule and manage emailed reports to client sales teams
· Ability to learn new technology and take creative approaches to problem solving and a relentless passion for quality
· Track record of working in teams and managing customer-focused projects
· Excellent written and oral communication